We at Victoria Regents™, take pride in the high quality and durability of our products so, we are confident that you will be satisfied with any item(s) you purchase from us. However, if for any reason you wish to return or exchange anything, we will ensure the process is easy and fair.
You have the option to exchange item(s) for alternative products for up to 5 working days after purchase, as long as the item(s)to be returned are unopened, unused and undamaged.Once your delivery has been confirmed, the 5-day period begins.
To make a return, simply fill the returns form that would be provided for you by the dispatcher and send back to us with item(s) you wish to return. Victoria Regents™ will not be responsible for any return shipping costs.
All item(s) for return should still be in their original packaging with the brand tag still on.Victoria Regents™ will carefully inspect returned item(s). Any items that are kept, returned late, or returned in poor condition will be charged to the buyer, and may be sent back to the verified address on the order.
All refund for returned good(s) will be processed less the proportion of charges by our payment service providers to be calculated on completion of return process.
Victoria Regents™reserves the right to ban a customer from future use of the online order service at any time, if we notice multiple cases of returned items, other failure to comply with our return guidelines, or failure to pay for items kept through this service.